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Customer Reviews
good quality cardigan and very soft, I highly recommend this product! Thanks
J'ai acheté ce cardigan blanc et je suis vraiment impressionné par sa qualité. Le toucher est incroyablement doux, et son design est splendide. Je prévois de prendre prochainement le modèle noir.
I purchased the Meghan Longline Cardigan from them, it looked NOTHING like the photos, it was cheap and awful!!! I sent it back (you have to pay your own postage to send back), they have ghosted me, not replied to any of my seven emails!! They have my order number, email and name. I sent it back recorded delivery & they received it. Do not buy from them, they are complete con artists!!! Very disappointing that this happens in this day and age.
Dear Maria,
Thank you for sharing your feedback with us.
We're truly sorry to learn that the cardigan did not meet your expectations. Upon reviewing your order, we noted that you purchased two items: a dress and a cardigan. Unfortunately, we haven't received any previous communication from you regarding this issue. To assist you further, could you kindly email us at info@mateeno.com? Additionally, if you could provide the tracking number for the returned cardigan in your email, that would be greatly helpful. We've yet to receive the return, and with the tracking information, we'll be able to promptly process your refund and investigate the matter with the delivery service to understand the cause of this delay.
Warm regards,
Team Mateeno