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BLAKE VEGAN LEATHER GOLD BUTTON TRENCH COAT

Regular price £ 169.00 GBP
Size
Worldwide shipping available
Easy returns
Send it as a gift
Description
Size & Fit
Details
Shipping & Returns

Customer Reviews

Based on 4 reviews
75%
(3)
0%
(0)
0%
(0)
0%
(0)
25%
(1)
E
Eloise R
Magnifique qualité

Magnifique trench, super belle qualité !!

L
Lara Sander
Very good quality

Very good quality, the size was perfect too thanks !

L
Lilia M
Amazing trench coat !

I recently ordered this trench coat, and I couldn't be happier with my choice! The delivery was very quick, and the quality of the coat exceeded my expectations. This was my first purchase, but it definitely won't be my last. Thank you for such a fantastic product and service!"

I
Ingrida Vaizgeniene

I strongly do not recommend this seller. The quality of the products does not match the price. Additionally, you have to pay for both delivery and returns if you decide you don’t like the item. On top of that, there are extra charges of £3.99 for no clear reason, which was very disappointing. I made the purchase through Klarna, but the finance team contacted me directly via email, asking me to settle the payment of £13.99. This was highly unprofessional and shocking. I will never shop at this store again.

Dear Ingrida,
Firstly, I understand that in your review you expressed dissatisfaction with the quality of the trench coat. However, in your email to us, you mentioned that the coat was nice but that it was too small, which led you to request an exchange for a larger size. We appreciate your feedback
Secondly, I noticed that you chose to pursue a refund through your bank rather than contacting us directly or going through Klarna. If you were seeking a refund, we encourage our customers to reach out to us first, as we would have been happy to assist you in processing that request
Regarding the £3.99 shipping fee, this amount covered the cost of shipping your order and is not refundable. It appears there may have been some confusion, as you pursued a claim for the full amount, including the shipping cost
We have attempted to communicate with you via email to address these concerns, but it seems our messages have gone unanswered. We are here to assist you, and I encourage you to reach out directly so we can work together to resolve this matter
Thank you for your understanding.
Best regards,
Team mateeno